Drivers and Root Causes | CEU Escape

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Cultivating Civility: Addressing Incivility in Healthcare

Introduction to Incivility in Healthcare

Introduction
Drivers and Root Causes

The Behavioral Continuum and Real World Manifestations

The Continuum of Behavior
Examples and Scenarios in Healthcare Settings

Impact & Consequences

Impact on Individuals
Impact on Teams and Organizations

Patient Safety and Quality Implications

Why It Matters for Patient Safety
Strategies for Prevention and Intervention

Sustaining a Culture of Civility

Analyzing case scenarios to practice responding to incivility effectively
Embedding Civility in Systems

Closing remarks:

Evaluation

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Drivers and Root Causes

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