Learn how to stay calm, confident, and in control — even when situations get tense. This self-paced CE course helps professionals recognize early signs of escalation, use grounding language, and create emotionally and physically safe environments. Whether you work in education, healthcare, service, or crisis response, these tools will strengthen your ability to de-escalate with empathy while protecting your own well-being. Format: Self-paced course + downloadable journal Goal: Help learners stay centered, aware, and effective during and after high-stress interactions.